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Legal

Refund policy

Digital guides are delivered instantly, so the law limits cancellation once a download has started. Even so, we do not want anyone paying for something they did not receive.

When we refund in full

  • You were charged but no download was delivered. We check the payment record and, if the order cannot be completed, refund it in full.
  • You were charged twice for the same order. The duplicate is refunded.
  • The guide you received is not the guide you paid for. We correct the file or refund the order.

How we handle a damaged or unreadable file

First we replace the file or restore the download. If the replacement still does not work on a standard PDF reader, we refund the order.

When we do not refund

  • You downloaded the guide and changed your mind about the business.
  • You expected a printed book or a different format.
  • The guide did not produce the profit you hoped for.
  • A file has been shared or resold against the terms of sale.

How to request a refund

  1. Email books@selfemploymentkenya.co.ke within 7 days of the payment.
  2. Include the order reference and the reason.
  3. We reply within two business days and tell you the outcome, and why if it is refused.

How the money comes back

Refunds go back through the same payment method. M-PESA and Airtel refunds usually settle the same day; card refunds can take up to ten business days depending on the bank. We cannot refund to a different phone number or card.

Your statutory rights

Nothing in this policy reduces a right you have under Kenyan consumer law. If you believe a refund is owed and we have refused it, ask us for the reasons in writing and we will set out the payment and delivery records.

Read the terms of sale and delivery pages for the rest of the buying terms.