Legal
Data Deletion Instructions
You can ask us to delete the personal data we hold about you at any time. This page explains how.
Email books@selfemploymentkenya.co.ke with the subject line “Data Deletion Request”. Self Employment Kenya (selfemploymentkenya.co.ke) is published by Practical Guide Publishers, P.O. Box 24311-00100, Westpark Towers, 11th Floor, Nairobi, Kenya. This page explains how to request deletion, what we delete, what the law requires us to keep, and how long it takes. It should be read together with our privacy notice.
What data we hold about you
We collect only what is needed to sell and deliver a guide, support you and book mentorship.
| Data | Examples | Source |
|---|---|---|
| Order details | First and last name, email address, phone number, country, guides bought | Checkout |
| Payment status | Provider reference, amount, method (M-PESA, Airtel Money or card), success or failure | Paystack |
| Account and mentorship | Email used to sign in, session cookie, mentorship booking details | Sign-in and mentor booking |
| Messages | Emails, WhatsApp messages and any attachments you send us | You |
| Technical | Hashed IP address on downloads, theme and cart stored in your browser | Our website |
| Analytics (only if you accepted cookies) | Pages and guides viewed, device, browser, approximate location | Google Analytics and Google Ads |
We never see or store your card number or your M-PESA PIN.
How to request deletion
Email is the fastest route because it lets us match your request to your records.
- Send an email to books@selfemploymentkenya.co.ke from the email address you used to buy a guide, sign in or book a mentor.
- Use the subject line “Data Deletion Request”.
- Include in the message: your full name and phone number used at checkout, your order reference(s) if you have them, and whether you want all your data deleted or only specific items (for example your mentorship booking or marketing analytics).
- Reply to our confirmation email when we ask you to verify the request.
If you cannot email us, call or WhatsApp +254 757 020 441 and we will log the request and confirm it to you in writing. Someone else can make the request for you (for example a parent, guardian or legal representative) if they send written proof that they are authorised to act for you.
Stop analytics cookies right away
You do not need to wait for us to stop Google analytics and advertising cookies. Open Cookie settings at the bottom of any page and withdraw your consent, then clear this site's cookies in your browser. You can also install Google's Analytics opt-out browser add-on.
Verifying your identity
We confirm every request before deleting anything, so no one can erase your purchases by pretending to be you.
- We reply to the email address on your order or account and ask you to confirm the request.
- If the request came by phone or WhatsApp, or from a different email address, we may ask for your order reference and the phone number used to pay.
- We never ask for your M-PESA PIN, card number, password or national ID number. Ignore any message that does.
What we delete and what we must keep
We delete everything we are not required by law to keep. Order and payment records are the main exception, because Kenyan tax and accounting rules require us to retain them.
| Data | What happens |
|---|---|
| Sign-in account and session | Deleted |
| Mentorship booking details | Deleted |
| Support emails and WhatsApp messages | Deleted, unless needed to resolve an open complaint or refund |
| Hashed download IP records | Deleted |
| Analytics linked to your orders | Removed from our records; see below for Google |
| Name, email and phone on your orders | Kept only as long as tax and accounting rules require, then deleted; not used for marketing |
| Payment references, amounts and dates | Kept for the same legal period, then deleted |
Once your data is deleted, your download links stop working and we cannot restore your orders. Save copies of any guides you have bought before you send the request.
Data held by our service providers
We instruct our processors to delete your data where they can, but some keep their own records under their own legal duties.
- Paystack (payments) keeps transaction records as a regulated payment provider. Contact Paystack directly to exercise your rights over that data.
- Resend (order emails) holds delivery logs for a limited period; we request deletion of logs tied to your email address.
- Google Analytics and Google Ads never receive your name, email or phone number from us. Withdraw cookie consent in Cookie settings and clear cookies to stop further collection.
- Our hosting provider stores our database and files; deletion from our database removes your data there.
We do not sell personal data.
How long it takes
We complete verified deletion requests within 14 days and confirm in writing when it is done.
| Step | When |
|---|---|
| We acknowledge your request | Within 3 working days |
| You confirm the verification email | When you reply |
| We delete your data and notify our processors | Within 14 days of verification |
| We email you a deletion confirmation | When deletion is complete |
| Retained order and payment records are deleted | At the end of the legal retention period |
If we cannot delete some data, our confirmation will say what we kept and why. Backups are overwritten on their normal cycle and are not restored except to recover from a system failure.
Your rights and how to contact us
Under the Kenya Data Protection Act, 2019 you have the right to deletion of data we are not required to keep, and also to access a copy of your data, correct it, and object to processing. If you are not satisfied with how we handle your request, you can complain to the Office of the Data Protection Commissioner (ODPC).
- Email: books@selfemploymentkenya.co.ke
- Phone and WhatsApp: +254 757 020 441
- Post: Practical Guide Publishers, P.O. Box 24311-00100, Westpark Towers, 11th Floor, Nairobi, Kenya
Related pages: Privacy notice · Terms · Refund policy